Versand
Delivery
NOTE For EU Customers - As of January 1st 2021 All orders shipping to the EU will be automatically exclusive of VAT. However, your order will be subject to extra local VAT charges payable by the buyer before the items can be delivered, these charges are not included in the price on our online store. Please Note: The UK/EU trade deal means that EU customers will not have to pay import duty (tariffs) on goods manufactured in the UK, only vat is chargeable on delivery.
Orders received before 3.00pm Monday-Friday (except UK public holidays) are usually dispatched the same day subject to stock availability.
Delivery charges are quoted when placing an order.
| Delivery Methods | Estimated Delivery Time |
|---|---|
| DPD Courier (UK) | Next working Day† |
| Royal Mail Special Delivery (UK) | Next working Day† |
| Royal Mail Tracked 24 (UK) | Usually Next working Day† |
| Royal Mail 1st Class Recorded Delivery (UK) | 1 - 5 working says* |
| Royal Mail 1st Class Standard Delivery (UK) | 1 - 5 working says* |
| Click & Collect (UK - SHEFFIELD) | Collect in Store |
| DPD Courier (EU) | 2-5 working days |
| Royal Mail Air Sure (EU-USA-AU) | 3-10 working days |
| Royal Mail Air Sure (Rest Of World) | 5 - 12 working days |
| DHL / Fedex Courier (Europe) | 1-3 working days |
| DHL / Fedex Courier (Rest Of World) | 1-3 working days |
* Although 1st Class Delivery can take between 1 – 3 working days from the dispatch date, it’s been our experience that the majority of late packages arrive just a day or two after this estimated delivery period. Please be aware however that although NOT the norm, delays on this service can result in orders taking up to 15 days to arrive.
† Except Scottish Highlands, Scottish Islands, Northern Ireland, Channel Islands which normally take 2 working days
Note:
1. The estimated arrival times are taken directly from information provided by our couriers. These are estimates only, FoneFunShop are not responsible if this varies.
2. All deliveries will require a signature on receipt, apart from those delivered using the Royal Mail Standard 1st Class service (UK). However, where the value of your total order exceeds £75 or/and includes an high value item -such as an unlocking box – then your delivery option will be automatically upgraded to a ‘Royal Mail Special Next Working Day ’ service.
3. In exceptional circumstances we reserve the right to use alternative couriers.
4. Saturday deliveries are at the discretion of the couriers, it is our experience that in most cases they do choose to deliver to residential addresses on Saturday mornings.
5. When signing for a delivery you are accepting the item in the condition it arrives. Please ensure you check your item before signing for it, as we cannot be held responsible for the condition of an item once it has been signed for and accepted.
6. If goods are returned to FoneFunShop because of a failed delivery for any reason, the carriage cost is not refundable. We reserve the right to charge for any extra carriage costs incurred to re-send goods.
7. Missing or delayed items: Please note that we will need to wait 15 days before being able to trace, replace or refund lost items.
Order Tracking
Following your purchase online, FoneFunShop will send you email confirmation to acknowledge your order and again when your goods have been dispatched containing your tracking info. The email address used, will be the one you provided at the point of purchase.
Delayed/Lost Delivery
- If you have not received your order within 15 working days of despatch (not including Sundays), you must immediately advise FoneFunShop Customer Services of the delay/loss. FoneFunShop will investigate why you have not received your goods and advise you directly.
- Where a re-shipment of the order is requested, this will only be issued after the 15 working days maximum delivery time has passed.
- Where a refund is requested, the refund will only be issued after the 15 working days maximum delivery time has passed.